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Customer Success Expert - Remote
YO AI Labs
Nairobi 🇰🇪 Kenya
Posted 2 days ago (22 Sep 2026) Updated 2 days ago
Job Description
The Customer Success Expert will drive revenue growth and operational excellence for SaaS and AI solutions by optimizing customer onboarding, adoption, and retention processes. The role blends sales acumen with analytical insight to improve customer journeys and support cross‑functional teams.
Qualifications & Requirements
- • Demonstrated experience in sales, revenue, or customer success operations
- • Strong analytical and problem‑solving skills
- • Excellent written and verbal communication abilities
Required Skills
Responsibilities
- • Design and execute customer success workflows that increase product adoption
- • Analyze usage data to identify upsell and cross‑sell opportunities
- • Collaborate with sales and product teams to align on revenue targets
- • Develop metrics and dashboards to monitor customer health and satisfaction
- • Provide training and support to customers to ensure successful outcomes