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Front Office Agent
The Social House
Nairobi 🇰🇪 Kenya
Posted 1 day ago (23 Sep 2026) Updated 1 day ago
Job Description
The Front Office Agent greets guests, manages reservations and check‑in/check‑out processes, and ensures a welcoming lobby environment for The Social House. The role also handles cash transactions, responds to guest inquiries, and collaborates with housekeeping to maintain service standards.
Qualifications & Requirements
- • High school diploma or equivalent (Diploma preferred)
- • Excellent verbal and written communication skills
- • Strong customer‑service orientation and interpersonal abilities
- • Ability to operate reservation and point‑of‑sale systems
- • Flexibility to work varied shifts, including weekends and holidays
Required Skills
Responsibilities
- • Welcome guests and manage check‑in and check‑out procedures
- • Handle reservations and respond promptly to guest inquiries
- • Process cash and credit‑card payments and maintain accurate records
- • Coordinate with housekeeping and maintenance to ensure room readiness
- • Maintain a tidy and professional lobby area
- • Provide information about hotel services and local attractions
- • Resolve guest issues and ensure high levels of satisfaction